Refund & Returns Policy

Refunds and Returns Policy

Last Updated: February 2, 2025

At FHWebCraft.com, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we offer a fair and transparent refunds and returns policy.

1. Eligibility for Returns
We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • Returns must be initiated within 7 days of receiving the product.
  • The product must be in the same condition as received, with all tags and labels intact.
  • Certain products may not be eligible for return due to hygiene reasons or custom orders.

2. How to Initiate a Return
To return a product, please follow these steps:

  1. Email our customer support at [email protected] with your order number, product details, and reason for return.
  2. Wait for our approval and return instructions, which will be sent within 2 business days.
  3. Package the item securely and return it to the address provided.
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

3. Return Shipping Costs

  • If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs.
  • If the return is due to a change of mind or incorrect purchase, the quest cannot be granted.
  • We recommend using a trackable shipping service as we are not responsible for lost or damaged returns.

4. Refund Process

  • Once the returned item is inspected and approved, refunds will be processed within 5-7 business days.
  • Refunds will be issued via the original payment method.
  • Shipping fees (if applicable) are non-refundable.
  • If the return is rejected, we will notify you with the reason, and the item may be sent back at your expense.

5. Exchanges

  • Exchanges are available for defective or damaged items only.
  • If you need a different size or color, you will need to return the original item and place a new order.

6. Non-Returnable Items

  • Certain personal care products or hygiene-related items.
  • Custom or personalized orders.
  • Gift cards.
  • Discounted or final sale items.

7. Contact Information
For any questions or concerns regarding our refunds and returns policy, please contact us at:

FrancaChoice Collection
Address: Canaan Estate, Off Lifecamp, Abuja, Nigeria
Email: [email protected]