Last Updated: February 2, 2025
1. Introduction
Welcome to FHWebCraft.com, operated by FrancaChoice Collection (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
By accessing or using FHWebCraft.com, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of personal data when you use our website:
- Personal Information: Name, email address, phone number, shipping/billing address.
- Payment Information: Credit/debit card details, billing details (processed securely via third-party payment providers).
- Account Information: Login credentials, purchase history, and preferences.
- Technical Data: IP address, browser type, operating system, and website usage data via cookies and analytics tools.
- Communications: Emails, messages, and customer support interactions.
3. How We Use Your Data
We use your personal data to:
Prevent fraud, ensure security, and comply with legal obligations.
Process orders, payments, and deliver products.
Provide customer support and respond to inquiries.
Improve our website, services, and user experience.
Send promotional emails and offers (with your consent).
We use your personal data to:
- Process orders, payments, and deliver products.
- Provide customer support and respond to inquiries.
- Improve our website, services, and user experience.
- Send promotional emails and offers (with your consent).
- Prevent fraud, ensure security, and comply with legal obligations.
4. How We Store and Protect Your Data
We implement industry-standard security measures to safeguard your personal data. These include:
- SSL encry** **ption for secure transactions.
- Restricted access to sensitive information.
- Regular monitoring and security audits.
Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
5. Data Sharing and Third-Party Disclosure
We do not sell or rent your personal data. However, we may share your data with trusted third parties in the following circumstances:
- Payment Processors: To facilitate secure transactions.
- Shipping Partners: To deliver your orders.
- Analytics & Marketing Services: To improve our services and tailor promotions.
- Legal Compliance: If required by law or to enforce our terms and policies.
All third parties are obligated to protect your data and comply with relevant data protection laws.
6. Your Rights Under GDPR
If you are in the EU or UK, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data where legally applicable.
- Right to Restrict Processing: Limit how we process your personal data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Opt-out of direct marketing or data processing based on legitimate interests. To exercise your rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze website traffic, and personalize content. You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy (if applicable).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email where applicable.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
FrancaChoice Collection
Address: Canaan Estate, Off Lifecamp, Abuja, Nigeria
Email: [email protected]